Policy
Returns
How returns work for hardware bought directly from swaymAI, and why third-party merchant purchases follow the merchant's own policy.
Template content. This page is placeholder copy written for the storefront build. It must be reviewed and replaced by the business (and its legal advisor) before launch — it is not legal advice and is not a binding policy.
Return window
The return window for an item is shown on its product page under “Shipping, warranty & returns”, and is confirmed on your order. It is counted from the delivery date, not the order date.
Condition requirements
Hardware must be returned in the condition it arrived in, with original packaging, accessories and any documentation. Items that have been modified, overclocked, or damaged through installation are not eligible.
How to start a return
Contact us with your order number and a short description of the issue. We will confirm whether the item qualifies and arrange pickup where serviceable.
Refund timing
Refunds are issued to the original payment method after the returned item has been inspected. The time for the amount to appear depends on your bank or payment provider, not on us.
Third-party merchant purchases
Purchases made on a partner merchant's site are governed by that merchant's returns policy. We do not process returns or refunds for those orders.